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Shipping Policy:

Processing Time:

- Orders are typically processed and shipped within 1-3 business days after payment confirmation.

Shipping Methods:
- We offer standard shipping options. Delivery times may vary depending on the destination.

Shipping Costs:
- Shipping costs are calculated at checkout based on the weight and destination of the package.

International Shipping:
- Unfortunately, we do not offer international shipping. 

Order Tracking:
- Once your order has been shipped, you will receive a confirmation email with tracking information.

Shipping Delays:
- In the event of unexpected delays due to weather conditions, customs, or other unforeseen circumstances, we will make every effort to keep you informed.

Privacy Policy:

Personal Information:
- We collect and use personal information, such as name, address, and email, solely for the purpose of processing and fulfilling your orders.

Payment Information:
- We do not store any credit card information. All payment transactions are securely processed through reputable payment gateways.

Email Communication:
- We may use your email address to send order updates, promotions, and newsletters. You can opt out of marketing communications at any time.

Security Measures:
- We implement industry-standard security measures to protect your personal information. Your data is encrypted and stored securely.

Third-Party Disclosure:
- We do not sell, trade, or otherwise transfer your personal information to third parties.

Return Policy:

Returns and Exchanges:
- If you are not satisfied with your purchase, you may return or exchange it within 30 days of receiving the order.

Condition of Returned Items:
- Returned items must be unused, in their original packaging, and in the same condition as when you received them.

Return Process:
1. Contact our customer service team at: botanicaltub@gmail.com, or use the form on the Contact Us page to initiate the return process.
2. Pack the items securely and include the original packing slip.
3. Ship the package to the address provided by our customer service team.

Refunds:
- Refunds will be processed once we receive and inspect the returned items. Shipping costs are non-refundable.

Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us within 3 days of receiving the order. We will replace the item or issue a refund.  

Custom Orders:
- Custom orders are non-refundable unless they arrive damaged or defective.

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